Subject: Tech Support Candidate - Ritik Sharma
From: Ritik Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 13:51:37 -0400

Tech Support
Test

Name

Ritik
Sharma

E-mail

[email-masked]

Phone Number

(+91) 9990251901

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Web
Support

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Venture7

Intern

14 MAY
2022

0

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Click
on the menu button to open the menu panel.

2.Click on History and select Clear Recent search history.

3. Select how much History you want to delete from the browser from the drop
down menu.

4.Below the drop down menu, select both Cookies and Cache. Make sure other items
you want to keep are not selected.

5.Click Ok

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Go to settings

2. Tap the Bluetooth option

3. Turn on Bluetooth

4. A list of available devices will appear. If your speaker is not listed, press
the button on your speaker that makes it discoverable – it’s often a button
with a Bluetooth symbol on it.

5. On your mobile select your speaker and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

This job
needs a person who can communicate and interact with customers fluently.
Communication skills are one of the key skills to grow in this field and I think
my communication skills are good.

On a scale of 1 - 5
please rate your fluency in spoken English

4