Subject: Tech Support Candidate - Ram Ji
From: Ram Ji <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 12:23:34 -0400

Tech Support
Test

Name

Ram
Ji

E-mail

[email-masked]

Phone Number

(+91) 7849845602

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Advanced
Speakers & Audio
IT Supervision

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Nxtera NSEIT Pvt Ltd

IT
Supervisor

31December 2022

15000

Previous
Employer 2

PNC Infratech Pvt Ltd

Toll Collector

20 May
2021

10000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1- Firstly I shall check that Computer is connect
wit Internet or not.

2- Then check for Data is on Or not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1- I shall do on my mobile phone's Bluetooth.

2- I shall  do switch on bluetooth speaker

3- I shall long press bluetooth icon of mobile phone and click on search for new
device.

4- I shall wait for sometime and click on my bluetooth speaker name and switch
for connect.

5- Click on pair device

6- Successfully connected

What according to you makes you a
good candidate for customer service or technical support job?

As I have good experience of my two previous job, in my
previous job I interacted all type customers and handle them very well with
patience and gravity and solve their problems by providing good interaction over
call Or over chat

On a scale of 1 - 5 please rate your
fluency in spoken English

5