Subject: Tech Support Candidate - Ashish Dwivedi
From: Ashish Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 10:46:30 -0400

Tech Support
Test

Name

Ashish
Dwivedi

E-mail

[email-masked]

Phone Number

(+91) 9806564499

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

New Ashok nagar

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Euparjan

Computer operator

2022

28000

Previous
Employer 1

Pyro

Engineer

2019

26000

Previous Employer 2

3guys

Engineer

2016

18000

In your past experience you have
(select all that applies)

Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.Open a
new tab and check to see if you can load another website like google.com or
mozilla.org.

. If you can open another site, skip down The problem only happens with certain
websites.

. If you can't open another site, continue on to

the next step

2. Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site you were having problems with.

. If the site works in another browser, see The problem only happens in
Firefox.

. If the site doesn't work in another browser, check out The problem happens in
all web browsers.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.Swipe
down from the top of the screen.

2.Touch and hold Bluetooth .

3.Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

4.Tap the name of the Bluetooth device you want to pair with your
device.

What according to you makes you a good candidate
for customer service or technical support job?

Quick
response , We identified customer need & wants, keep always smiling ,
Attitude, Well Dress  , given proper to the point  answer ,  always work
positive  , time management ,flexible ,organize work

On a scale of 1 - 5
please rate your fluency in spoken English

3