Subject: Tech Support Candidate - vinit kumar
From: vinit kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 10:42:22 -0400

Tech Support
Test

Name

vinit
kumar

E-mail

[email-masked]

Phone Number

(91) 8743092123

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

NEW DELHI

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

inception

customer
support

8 feb 2019

28000

Previous Employer 2

yoctel solution

software
analyst

15 feb 2022

32000

In your past
experience you have (select all that applies)

Interacted
with customers over Email
Interacted with customers over Live Chat
Used a
case management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Clear the browser's history and
cache/cookies.

Try a different web browser.

Restart computer/device.

Log out and log back in to the account.

Restart internet network.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Steps to
connect Bluetooth speaker.

Put the speaker in pairing mode.

Switch on Bluetooth on mobile phone.

Wait for the phone to connect.

Connect and Play music.

What according to you makes you a
good candidate for customer service or technical support job?

I believe that I am the best candidate for this position
because of my extensive customer service and management experience.I worked as a
customer support for almost 2 years, and what i gained from experince allows me
to say that and my ability to adapt to any situation. I have a passion for
success and goal oriented demeanor that would push me to accomplish my set
tasks. Also, with my personable character, I can work well and communicate with
others to contribute to team efforts. In all that I do, I would strive to
advance the company, and I feel that my previous work experience proves
that.

On a scale of 1 - 5 please rate your fluency in
spoken English

4