Subject: Tech Support Candidate - Sanjay Narwal
From: Sanjay Narwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 10:27:06 -0400

Tech Support
Test

Name

Sanjay
Narwal

E-mail

[email-masked]

Phone Number

(91) 8076301522

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

FARIDABAD

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic
Networking -
advance

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Elxire it services

It noc and support engineer

Still
working

35k

Previous Employer 1

Na

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
all i m Checking the website is open on another network or not if it is open on
another network then i am checking the dns of the system by nslookup command, if
dns is ok global dns 8.8.8.8 then i am checking the firewall setting of the
system if it is enable then disable the firewall setting after that checking
proxy settings and also disable after that i am find out the tracrt of the
website which ip is obtained by client if ip is blocked by site admin then we
have to remove the ip from blacklist on mxtoolbox

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

On the
blutooth speaker as well as mobile phone Bluetooth after that search the name of
Bluetooth device and pair with our mobile phone

What according to
you makes you a good candidate for customer service or technical support
job?

Technical support

On a scale of 1 - 5
please rate your fluency in spoken English

4