Subject: Tech Support Candidate - Shivam Sharma
From: Shivam Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 09:55:06 -0400

Tech Support
Test

Name

Shivam
Sharma

E-mail

[email-masked]

Phone Number

(+91) 9149274826

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sector 168 Noida

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Enterprise Solutions Inc

Trainee Recruiter

Present

19300

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, check my internet connection.

Secondly, refresh the page

Thirdly, check if 'www.ndtv.con' is not blocked on my browser by me or by
default

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on mobile Bluetooth and turn on the
speaker after it scanning the nearby Bluetooth device see check my speakers name
in my mobile scanning list and than click on speakers name and pairing starts
and both the device got connected

What according to
you makes you a good candidate for customer service or technical support
job?

I've completed BCA in graduation and I'm very used to with
hardware devices in my day to day life. As I've studied in graduation about
hardware system and troubleshooting I have enough knowledge to be best fit for
this job

On a scale of 1 - 5 please rate your fluency in
spoken English

4