Subject: Fw: Tech Support Candidate - Rajat Rathore
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 22 Jun 2022 13:34:07 +0000

no
________________________________
From: Rajat Rathore <[email-masked]>
Sent: Wednesday, June 22, 2022 11:52 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Rajat Rathore

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Rajat Rathore
E-mail  [email-masked]
Phone Number    (91) 8851688985
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teams computers Pvt Ltd Team lead       18-june-22      28000
Previous Employer 1     Impact infotech Technical support L2    25-dec-21       24000
Previous Employer 2     Pinga solutions Technical support L1    15-oct-2021     18000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Sometimes inconsistency with your DNS can cause such errors. To eliminate it switch to Google Public DNS.

How to change or configure to Google DNS?

Run the command ncpa.cpl

In Network Connections select Properties of your current network by Right-clicking.

Choose Internet Protocol Version 4 (TCP/IPv4)

Choose Use the following DNS server addresses and modify them with the following values
8.8.8.8

8.8.4.4

Similarly, Choose Internet Protocol Version 6 (TCP/IPv6) and change the DNS as

2001:4860:4860::8888

2001:4860:4860::8844

Restart your network and check. Hope it works :)

If Site can’t be reached error shows :-

This is mainly due to 3 reasons, your internet is not working, the website is not working, or the website has been blocked by your isp. Let's troubleshoot this step by step:

Internet not working: the best way to check this is from that little wifi/network icon in the right hand side in the taskbar. If your internet is not working, there will be a yellow triangle on that icon. You can try restarting you router and then trying again or just wait for the internet to work again. If it takes a long time, try contacting your ISP’s customer support and filing a complaint.
Website blocked by ISP: Sometime websites are blocked by ISPs, due to them being banned by the authorities. There are ways to bypass this barrier by using proxies and VPNs. Just download and setup a VPN. You can get trials of some for free. Just google it. Keep one thing in mind that some websites are banned in a lot of countries, making them much more difficult to access.
Website not working : If your internet is working and you still cannot connect, even after using a VPN then most probably the website is down, maybe for maintenance or some other reason. All you can do now is wait for it to be back online soon.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      the process of connecting a Bluetooth speaker to an Android device only needs to happen one time. Once a Bluetooth speaker is successfully paired to your device, it should automatically connect each time it is powered on.

1:- Open the Settings app.

2:- Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.

3:- Select Bluetooth to view the options.

Select Pair new device to place the Bluetooth device in pairing mode.

Look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up.

Note:- Make sure the Bluetooth speaker is in pairing mode during this time.

4:-Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? For me Good Communication and interpersonal skills, customer focus, approach and engage, be polite and a good listener can makes me a good candidate for technical support job roles.
On a scale of 1 - 5 please rate your fluency in spoken English  4