Subject: Fw: Tech Support Candidate - Harish Chandra Basnett
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 22 Jun 2022 13:31:09 +0000

too expensive but we will interview him later for managerial position may be, keep it aside

________________________________
From: Harish Chandra Basnett <[email-masked]>
Sent: Wednesday, June 22, 2022 12:28 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Harish Chandra Basnett

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Harish Chandra Basnett
E-mail  [email-masked]
Phone Number    (+91) 7348982352
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      I will stay near the office once job is confirmed
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wells fargo     Technical Operations associate  30/04/2022      58000
Previous Employer 1     Unisys  Service desk analyst level 2k   25/10/2019      42000
Previous Employer 2     Amazon  Risk analyst    12/12/2019      32000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check if the  the website is  spelled correctly
Check internet connection and fix it .
Else Try to clear cache and cookies and try again
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Switch on the Bluetooth speaker.
Make sure it has sufficient charge.
Then, on the mobile phone, switch on the bluetooth and  search for available bluetooth devices and connect to the corresponding speaker name.
What according to you makes you a good candidate for customer service or technical support job? 1. Good listener .
2.One who  can put himself/herself in customer's shoes and understand the problem.
2. One who have patience and is diligent .
3. One who is polite and had good communication skills .
4 .one who is eager to learn and improve his knowledge
On a scale of 1 - 5 please rate your fluency in spoken English  4