Subject: Fw: Tech Support Candidate - Satyendra kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 22 Jun 2022 13:25:04 +0000

no
________________________________
From: Satyendra kumar <[email-masked]>
Sent: Wednesday, June 22, 2022 12:54 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Satyendra kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Satyendra kumar
E-mail  [email-masked]
Phone Number    (9097110000) 7771045742
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Bhopal
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MacOS
Linux
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  In this situation we need to check first of all Internet connection - To check internet connection. We need to click on network symbol and then we need to check that is internet is connected or not if internet is already connected.
Then we need to check date and time setting to check time and date setting - Select the time display in the top-right corner of your screen. >>Make sure both the date and time are correct.>>If the time is incorrect, select the time display in the top-right corner of your screen, then select Open Date & Time Preferences.>>In most cases, letting your Mac take care of setting the time is the best choice. Make sure there is a check for Set date and time automatically, and make sure a time server close to we chosen.>>If we want, we can set the time manually. Remove the check for Set date and time automatically, then enter the correct date and time. Press Save when done.>>Select Time Zone, then select your closest region on the map, and refine it by choosing the city you are in, or the city closest to we, from the list below.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps to connect Bluetooth speaker-
1. Put the speaker in pairing mode.
2. Switch on Bluetooth on mobile phone.
3. Wait for the phone to connect.
4. Connect and Play music.
What according to you makes you a good candidate for customer service or technical support job? “I decided to go into technical support because I’ve been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who’ve run into a problem.”

On a scale of 1 - 5 please rate your fluency in spoken English  4