Subject: Fw: Tech Support Candidate - Nagendra CY
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 22 Jun 2022 13:24:54 +0000

no
________________________________
From: Nagendra CY <[email-masked]>
Sent: Wednesday, June 22, 2022 1:29 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Nagendra CY

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Nagendra CY
E-mail  [email-masked]
Phone Number    (+91) 8904131877
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Vijayanagar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Infosys         Technical support       March   54,000
Previous Employer 1     Wipro   Technical support       August  28,000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check the internet, class browser cookies, check in different browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on Bluetooth on mobile devices, long tap on Bluetooth speaker for paring your device for first time using, search for Bluetooth name in the last on your mobile then pair and connect
What according to you makes you a good candidate for customer service or technical support job? Resolving the issue in time and educating costume what troubleshooting we are performing
On a scale of 1 - 5 please rate your fluency in spoken English  4