Subject: Fw: Tech Support Candidate - Dhruv Vishwakarma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 22 Jun 2022 13:24:11 +0000

interview
________________________________
From: Dhruv Vishwakarma <[email-masked]>
Sent: Wednesday, June 22, 2022 2:06 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Dhruv Vishwakarma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Dhruv Vishwakarma
E-mail  [email-masked]
Phone Number    (+91) 9467006982
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Bahadurgarh
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
GIS
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Infosys Senior Systems Engineer 3 Months Notice Period  36309
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all, we'll need to determine if the issue is exclusive to the mentioned site or if we are unable to connect to any other sites as well. If the issue is just with this site, try clearing the cache or open the site in incognito mode or any other browser. If it still doesn't work, we'll check of the site is accessible on all other devices or not. Now that we know that the issue is with just our device and this site, we'll need to look for an error. We can open the dev tools and see if the browser is able to connect to the site and if we see any errors or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the Bluetooth on our mobile phone and make sure that it is discoverable. Turn on the Bluetooth device and make sure it is ready to pair.
Once the Bluetooth device is visible on the phone, pair with it and connect to the Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? I am patient and can communicate with the users, a skill that is highly recommended in customer service/technical support jobs. Also, since i have been working in the same field for around 3 years, i feel i am a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English  4