Subject: Fw: Tech Support Candidate - Mohit Dagar Mohit
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 22 Jun 2022 13:23:38 +0000

interview
________________________________
From: Mohit Dagar Mohit <[email-masked]>
Sent: Wednesday, June 22, 2022 6:43 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Mohit Dagar Mohit

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Mohit Dagar Mohit
E-mail  [email-masked]
Phone Number    (91) 8799714471
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Worldphone IT Services  Asterisk Engineer       06/04/2022      33500
Previous Employer 2     Fairassets technologies India   Technical Support Engineer      30/09/2021      28000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Very first, I will check what error message the browser is displaying, and check my internet connection. Then I will proceed occording to the type of error and further troubleshooting will be done accordingly.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the bluetooth speaker and make sure it is ready to connect to a device. Turn on bluetooth of mobile and search for the speaker. Click on speaker's name and pair it with your mobile and you are connected. If any error occurs, then troubleshoot it by technical ways occordingly.
What according to you makes you a good candidate for customer service or technical support job? Instant spotting of the root cause of issue after looking at the issue manually, very good skills to learn something new in IT field, and also in daily life. Worked in many organisations and improved the technical stability and technology. Also keep the cost to company in mind while making decisions.
On a scale of 1 - 5 please rate your fluency in spoken English  5