Subject: Re: Tech Support Candidate - Rahul Sahani
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 22 Jun 2022 06:22:04 -0700 (MST)

already shared in sheet, ok comm,can consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, June 22, 2022 6:48:49 PM 
Subject: Fw: Tech Support Candidate - Rahul Sahani 

interview 

From: Rahul Sahani <[email-masked]> 
Sent: Wednesday, June 22, 2022 3:05 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Rahul Sahani 

	

	
			Tech Support Test 
		
	Name 	Rahul Sahani 
	E-mail 	[email-masked] 
	Phone Number 	(91) 8920941895 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Indrapuram 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Linux 
Networking - basic 
Hardware - Advanced 
Speakers & Audio 
Troubleshooting 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	Escalation desk 	1 July 	23900 
Previous Employer 1 	Home shop 18 	Backend executive 		
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First check the error message, 

Then check your wifi is lan connection, 

Try opening webpage in different browser 

Open task manager end process of the browser and relaunch the browser and try opening the web page 

Shutdown os and boot window then try launching the webpage 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Open Bluetooth in your mobile phone 

Turn on speaker and turn on Bluetooth on speaker 

Pair Bluetooth speaker with mobile phone 

Allow permission on Android to pair the device 

Bluetooth is now successfully paired. 
	What according to you makes you a good candidate for customer service or technical support job? 	Ability to learn new things quickly 

Passionate about fixing errors and devices, 

Not on paper but have a lot of experience troubleshooting devices and my own gadgets 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4