Subject: Fw: Tech Support Candidate - Tushar Verma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 22 Jun 2022 13:21:03 +0000

no
________________________________
From: Tushar Verma <[email-masked]>
Sent: Wednesday, June 22, 2022 3:05 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Tushar Verma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Tushar Verma
E-mail  [email-masked]
Phone Number    (+91) 6388281776
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Rajouri Garden
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Testbook Edu Solutions Private Limited  BDE     10 June 2022    29000
Previous Employer 2     Vedantu Innovations Pvt. Ltd    Academic Counselor      31 Aug 2021     23700
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. First, I will check  connectivity of my laptop/pc.
   Is is connected with wifi or which network?
   I will also check whether router is working or not.
2. Refresh the page.
3.Would like to clear all cookies & cache.
4. Will check the browser is up-to-date or not.
5.Can restart the browser.
6.Can try the different browser as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Turn on Bluetooth in your mobile and please make sure that device visibility must be turn on.
2.Turn on the Bluetooth speaker
3.Wait for few seconds.
4.Bluetooth speaker will be visible in unpaired section ,kindly press on the name option to pair with Bluetooth speaker, once speaker will be paired with the mobile. Whenever we turned on Bluetooth of mobile and speaker automatically both will get connected to each other.
What according to you makes you a good candidate for customer service or technical support job? I am from  sale background  and being from sales  I knew that whenever a person purchase a product/service, after that the support or service utilized by that buyer is giving him/her a satisfaction and  all these services are helping to make that specific company as a brand.
And I have already taken a journey of need  generation to selling the product/service , therefore these reason I knew how we are helping a company to becoming a brand.
And there are few things:
.Quick Learning ability
.Creative Problem Solving
.Self Motivated
.Ability to work with team spirit
All these things help me to make a good candidate for Customer Service orTech Support Job.
On a scale of 1 - 5 please rate your fluency in spoken English  3