Subject: Fw: Tech Support Candidate - Rahul Sahani
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 22 Jun 2022 13:18:49 +0000

interview
________________________________
From: Rahul Sahani <[email-masked]>
Sent: Wednesday, June 22, 2022 3:05 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Rahul Sahani

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Rahul Sahani
E-mail  [email-masked]
Phone Number    (91) 8920941895
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Indrapuram
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
Troubleshooting
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Escalation desk 1 July  23900
Previous Employer 1     Home shop 18    Backend executive
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First check the error message,

Then check your wifi is lan connection,

Try opening webpage in different browser

Open task manager end process of the browser and relaunch the browser and try opening the web page

Shutdown os and boot window then try launching the webpage
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open Bluetooth in your mobile phone

Turn on speaker and turn on Bluetooth on speaker

Pair Bluetooth speaker with mobile phone

Allow permission on Android to pair the device

Bluetooth is now successfully paired.
What according to you makes you a good candidate for customer service or technical support job? Ability to learn new things quickly

Passionate about fixing errors and devices,

Not on paper but have a lot of experience troubleshooting devices and my own gadgets
On a scale of 1 - 5 please rate your fluency in spoken English  4