Subject: Fw: Tech Support Candidate - Sourav Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 22 Jun 2022 13:16:48 +0000

doubt but interview
________________________________
From: Sourav Kumar <[email-masked]>
Sent: Wednesday, June 22, 2022 3:11 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sourav Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sourav Kumar
E-mail  [email-masked]
Phone Number    (91) 9717918602
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Badarpur
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL technology  Senior analyst  1/08/2022       35240
Previous Employer 1     Wipro   Senior associate
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, we will check the internet connectivity
Second, we can try clearing cache and cookies
Third, we can close the browser completely from task manager and reopen it
Fourth, we can disable extension
Fifth, we can reset browser, and restart browser and try to reload the website
We may also try different browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First turn on Bluetooth on phone and BT speaker
The phone searches for the nearby device with BT enabled
Search your device on your phone, once found pair with it and connect
What according to you makes you a good candidate for customer service or technical support job? I am working as senior analyst in tech and support global customers
I am a disciplined man and try to work as a good team member
I love to assist people
I do not take customer words as emotional but rather show empathy and from time to time I have got compliments from my TL and manager for extra effort I always put in to make the process work smooth.
On a scale of 1 - 5 please rate your fluency in spoken English  4