Subject: Tech Support Candidate - Mohit Dagar Mohit
From: Mohit Dagar Mohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 09:13:57 -0400

Tech Support
Test

Name

Mohit Dagar
Mohit

E-mail

[email-masked]

Phone Number

(91) 8799714471

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Worldphone IT Services

Asterisk
Engineer

06/04/2022

33500

Previous Employer 2

Fairassets technologies
India

Technical Support Engineer

30/09/2021

28000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Very first, I will check what error message the
browser is displaying, and check my internet connection. Then I will proceed
occording to the type of error and further troubleshooting will be done
accordingly.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on the bluetooth speaker and make sure it
is ready to connect to a device. Turn on bluetooth of mobile and search for the
speaker. Click on speaker's name and pair it with your mobile and you are
connected. If any error occurs, then troubleshoot it by technical ways
occordingly.

What according to you makes you a good candidate
for customer service or technical support job?

Instant
spotting of the root cause of issue after looking at the issue manually, very
good skills to learn something new in IT field, and also in daily life. Worked
in many organisations and improved the technical stability and technology. Also
keep the cost to company in mind while making decisions.

On a
scale of 1 - 5 please rate your fluency in spoken English

5