Subject: Fw: Tech Support Candidate - Jitender Munjal
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 22 Jun 2022 13:04:49 +0000

no
________________________________
From: Jitender Munjal <[email-masked]>
Sent: Wednesday, June 22, 2022 4:04 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Jitender Munjal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Jitender Munjal
E-mail  [email-masked]
Phone Number    (011) 9818306061
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        KG IT solution  NOC IT  1 july  42000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) need to check Issue related to system or internet
2) if Internet is down will check the connection
3) if all connections are proper in place will check the router
4) next we can diagnose with the ISP
5) we can take help of the administration
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) will switch on the Bluetooth from both the devices
2) from mobile will find the Bluetooth speaker device name and connect
3) we have to make sure Bluetooth speaker is already not connected to other device
What according to you makes you a good candidate for customer service or technical support job? My communication skills are good, I am confident can handle any kind of situations with customer. I do technically sound so can answer all customer query.
On a scale of 1 - 5 please rate your fluency in spoken English  5