Subject: Tech Support Candidate - Shalini DUBEY
From: Shalini DUBEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 08:56:56 -0400

Tech Support
Test

Name

Shalini
DUBEY

E-mail

[email-masked]

Phone Number

(+91) 8004295017

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Igate global solutions

Project trainee

March 2016

8000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

We can
take several steps -

1.restart my device

2.make sure the internet connection works

3.check if the website is down for everybod or just me

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.turn on
your blurtooth device as well as your phone's Bluetooth .

2.pair a Bluetooth accessories

3.connect

What according to you makes you a good candidate
for customer service or technical support job?

1- Good
Communication Skills.

2- Excellent Phone Skills.

3- Listening Skills.

4- Data Entry Skills.

5- People Skills.

6- Informing Skills.

7- Customer Focus Skills.

8- Attention to Detail Skills.

9- Professionalism Skills.

10- Multi-tasking Skills.

On a scale of 1 - 5 please rate your
fluency in spoken English

3