Subject: Tech Support Candidate - Jitender Munjal
From: Jitender Munjal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 06:34:20 -0400

Tech Support
Test

Name

Jitender
Munjal

E-mail

[email-masked]

Phone Number

(011) 9818306061

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

KG IT solution

NOC IT

1 july

42000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1) need to check Issue related to system or
internet

2) if Internet is down will check the connection

3) if all connections are proper in place will check the router

4) next we can diagnose with the ISP

5) we can take help of the administration

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1) will
switch on the Bluetooth from both the devices

2) from mobile will find the Bluetooth speaker device name and connect

3) we have to make sure Bluetooth speaker is already not connected to other
device

What according to you makes you a good candidate
for customer service or technical support job?

My
communication skills are good, I am confident can handle any kind of situations
with customer. I do technically sound so can answer all customer query.

On a scale of 1 - 5 please rate your fluency in
spoken English

5