Subject: Tech Support Candidate - Sourav Kumar
From: Sourav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 05:41:27 -0400

Tech Support
Test

Name

Sourav
Kumar

E-mail

[email-masked]

Phone Number

(91) 9717918602

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Badarpur

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL technology

Senior analyst

1/08/2022

35240

Previous Employer 1

Wipro

Senior associate

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, we will check the internet
connectivity

Second, we can try clearing cache and cookies

Third, we can close the browser completely from task manager and reopen it

Fourth, we can disable extension

Fifth, we can reset browser, and restart browser and try to reload the
website

We may also try different browser

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First turn on Bluetooth on phone and BT
speaker

The phone searches for the nearby device with BT enabled

Search your device on your phone, once found pair with it and connect

What according to you makes you a good candidate
for customer service or technical support job?

I am
working as senior analyst in tech and support global customers

I am a disciplined man and try to work as a good team member

I love to assist people

I do not take customer words as emotional but rather show empathy and from time
to time I have got compliments from my TL and manager for extra effort I always
put in to make the process work smooth.

On a scale of 1 - 5
please rate your fluency in spoken English

4