Subject: Tech Support Candidate - Rahul Sahani
From: Rahul Sahani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 05:35:52 -0400

Tech Support
Test

Name

Rahul
Sahani

E-mail

[email-masked]

Phone Number

(91) 8920941895

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Indrapuram

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Linux
Networking -
basic
Hardware - Advanced
Speakers &
Audio
Troubleshooting

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Escalation desk

1 July

23900

Previous
Employer 1

Home shop 18

Backend executive

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First
check the error message,

Then check your wifi is lan connection,

Try opening webpage in different browser

Open task manager end process of the browser and relaunch the browser and try
opening the web page

Shutdown os and boot window then try launching the webpage

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth in your mobile phone

Turn on speaker and turn on Bluetooth on speaker

Pair Bluetooth speaker with mobile phone

Allow permission on Android to pair the device

Bluetooth is now successfully paired.

What according to
you makes you a good candidate for customer service or technical support
job?

Ability to learn new things quickly

Passionate about fixing errors and devices,

Not on paper but have a lot of experience troubleshooting devices and my own
gadgets

On a scale of 1 - 5 please rate your fluency in
spoken English

4