Subject: Tech Support Candidate - Tushar Verma
From: Tushar Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 05:35:23 -0400

Tech Support
Test

Name

Tushar
Verma

E-mail

[email-masked]

Phone Number

(+91) 6388281776

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Rajouri Garden

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Testbook Edu Solutions Private
Limited

BDE

10 June 2022

29000

Previous Employer 2

Vedantu Innovations Pvt. Ltd

Academic Counselor

31 Aug 2021

23700

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. First, I will check  connectivity of my
laptop/pc.

Is is connected with wifi or which network?

I will also check whether router is working or not.

2. Refresh the page.

3.Would like to clear all cookies & cache.

4. Will check the browser is up-to-date or not.

5.Can restart the browser.

6.Can try the different browser as well.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Turn on Bluetooth in your mobile and please
make sure that device visibility must be turn on.

2.Turn on the Bluetooth speaker

3.Wait for few seconds.

4.Bluetooth speaker will be visible in unpaired section ,kindly press on the
name option to pair with Bluetooth speaker, once speaker will be paired with the
mobile. Whenever we turned on Bluetooth of mobile and speaker automatically both
will get connected to each other.

What according to
you makes you a good candidate for customer service or technical support
job?

I am from  sale background  and being from sales  I knew
that whenever a person purchase a product/service, after that the support or
service utilized by that buyer is giving him/her a satisfaction and  all these
services are helping to make that specific company as a brand.

And I have already taken a journey of need  generation to selling the
product/service , therefore these reason I knew how we are helping a company to
becoming a brand.

And there are few things:

.Quick Learning ability

.Creative Problem Solving

.Self Motivated

.Ability to work with team spirit

All these things help me to make a good candidate for Customer Service orTech
Support Job.

On a scale of 1 - 5 please rate your fluency in
spoken English

3