Subject: Re: Tech Support Candidate - Nishant Harsh
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 22 Jun 2022 02:11:07 -0700 (MST)

already shared in sheet,ok comm,can consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, June 22, 2022 1:29:19 PM 
Subject: Fw: Tech Support Candidate - Nishant Harsh 

interview 

From: Nishant Harsh <[email-masked]> 
Sent: Wednesday, June 22, 2022 12:56 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Nishant Harsh 

	

	
			Tech Support Test 
		
	Name 	Nishant Harsh 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9643748657 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	IENERGIZER 	Technical support specialist 	Currently working 	26700(base + incentives) 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly, I’ll check that is there any kind of connection problems in my device. If it isn’t there, then I’ll clear my cookies and reset my browser plugins. Also, I’ll check if the java script is enabled or not on the browser. Also, we can check the proxy and firewall settings, in case if the website is blocked. If these steps didn’t work, then I’ll go with another browser pretending that the website is not supportable in the current browser. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Firstly, we have to verify the exact names of both the devices in case of bluetooth. Then we have to reset the bluetooth device via reset button and also check if our mobile device isn’t connected to any other bluetooth device. Afterwards, we’ll proceed to connect the device either by a verification code or directly by clicking it in case if the verification code is not present. 
	What according to you makes you a good candidate for customer service or technical support job? 	According to me I have what it takes to fill the requirements of this job - solve customer problems using my excellent customer service skills." "Because I have the experience and expertise in the area of customer support that is required in this position. For a customer support job, we must have good communication skills and we have to be patient while assisting a customer. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4