Subject: Tech Support Candidate - Dhruv Vishwakarma
From: Dhruv Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 04:36:13 -0400

Tech Support
Test

Name

Dhruv
Vishwakarma

E-mail

[email-masked]

Phone Number

(+91) 9467006982

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Bahadurgarh

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
GIS

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Infosys

Senior Systems Engineer

3 Months Notice Period

36309

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all, we'll need to determine if the
issue is exclusive to the mentioned site or if we are unable to connect to any
other sites as well. If the issue is just with this site, try clearing the cache
or open the site in incognito mode or any other browser. If it still doesn't
work, we'll check of the site is accessible on all other devices or not. Now
that we know that the issue is with just our device and this site, we'll need to
look for an error. We can open the dev tools and see if the browser is able to
connect to the site and if we see any errors or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on the
Bluetooth on our mobile phone and make sure that it is discoverable. Turn on the
Bluetooth device and make sure it is ready to pair.

Once the Bluetooth device is visible on the phone, pair with it and connect to
the Bluetooth speaker.

What according to you makes you a
good candidate for customer service or technical support job?

I am patient and can communicate with the users, a skill that
is highly recommended in customer service/technical support jobs. Also, since i
have been working in the same field for around 3 years, i feel i am a good
candidate.

On a scale of 1 - 5 please rate your fluency in
spoken English

4