Subject: Tech Support Candidate - Yogesh Shukla
From: Yogesh Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 04:15:27 -0400

Tech Support
Test

Name

Yogesh
Shukla

E-mail

[email-masked]

Phone Number

(91) 9569891163

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida sector 15

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Advanced
Speakers & Audio
Outlook, basic
server

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ISON BPO

IT support

10 july

23 k

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

This error can happen due to many reasons like
typing a wrong website address, invalid cookies on your Google Chrome browser,
DNS server issues or enable the proxy feature in Internet Options with a dead
proxy.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Steps to connect Bluetooth speaker.

Put the speaker in pairing mode.

Switch on Bluetooth on mobile phone.

Wait for the phone to connect.

Connect and Play music.

What according to you makes you a
good candidate for customer service or technical support job?

Must have a strong characteristic and spirit for good and
sound customer service. He/she should be able to work with people and must have
strong communication skills. Must be able to establish a good working rapport
with the clients quickly.

On a scale of 1 - 5 please rate your
fluency in spoken English

3