Subject: Fw: Tech Support Candidate - Nishant Harsh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 22 Jun 2022 07:59:19 +0000

interview
________________________________
From: Nishant Harsh <[email-masked]>
Sent: Wednesday, June 22, 2022 12:56 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Nishant Harsh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Nishant Harsh
E-mail  [email-masked]
Phone Number    (91) 9643748657
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        IENERGIZER      Technical support specialist    Currently working       26700(base + incentives)
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, I’ll check that is there any kind of connection problems in my device. If it isn’t there, then I’ll clear my cookies and reset my browser plugins. Also, I’ll check if the java script is enabled or not on the browser. Also, we can check the proxy and firewall settings, in case if the website is blocked. If these steps didn’t work, then I’ll go with another browser pretending that the website is not supportable in the current browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly, we have to verify the exact names of both the devices in case of bluetooth. Then we have to reset the bluetooth device via reset button and also check if our mobile device isn’t connected to any other bluetooth device. Afterwards, we’ll proceed to connect the device either by a verification code or directly by clicking it in case if the verification code is not present.
What according to you makes you a good candidate for customer service or technical support job? According to me I have what it takes to fill the requirements of this job - solve customer problems using my excellent customer service skills." "Because I have the experience and expertise in the area of customer support that is required in this position. For a customer support job, we must have good communication skills and we have to be patient while assisting a customer.
On a scale of 1 - 5 please rate your fluency in spoken English  4