Subject: Tech Support Candidate - Nishant Harsh
From: Nishant Harsh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 03:26:24 -0400

Tech Support
Test

Name

Nishant
Harsh

E-mail

[email-masked]

Phone Number

(91) 9643748657

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Ghaziabad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IENERGIZER

Technical support specialist

Currently working

26700(base +
incentives)

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, I’ll check that is there any kind of
connection problems in my device. If it isn’t there, then I’ll clear my
cookies and reset my browser plugins. Also, I’ll check if the java script is
enabled or not on the browser. Also, we can check the proxy and firewall
settings, in case if the website is blocked. If these steps didn’t work, then
I’ll go with another browser pretending that the website is not supportable in
the current browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Firstly, we
have to verify the exact names of both the devices in case of bluetooth. Then we
have to reset the bluetooth device via reset button and also check if our mobile
device isn’t connected to any other bluetooth device. Afterwards, we’ll
proceed to connect the device either by a verification code or directly by
clicking it in case if the verification code is not present.

What
according to you makes you a good candidate for customer service or technical
support job?

According to me I have what it takes to fill the
requirements of this job - solve customer problems using my excellent customer
service skills." "Because I have the experience and expertise in the area of
customer support that is required in this position. For a customer support job,
we must have good communication skills and we have to be patient while assisting
a customer.

On a scale of 1 - 5 please rate your fluency in
spoken English

4