Subject: Tech Support Candidate - Satyendra kumar
From: Satyendra kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 03:24:02 -0400

Tech Support
Test

Name

Satyendra
kumar

E-mail

[email-masked]

Phone Number

(9097110000) 7771045742

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Bhopal

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced
MacOS
Linux

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

In this situation we need to check first of all
Internet connection - To check internet connection. We need to click on network
symbol and then we need to check that is internet is connected or not if
internet is already connected.

Then we need to check date and time setting to check time and date setting -
Select the time display in the top-right corner of your screen. >>Make
sure both the date and time are correct.>>If the time is incorrect, select
the time display in the top-right corner of your screen, then select Open Date
& Time Preferences.>>In most cases, letting your Mac take care of
setting the time is the best choice. Make sure there is a check for Set date and
time automatically, and make sure a time server close to we chosen.>>If we
want, we can set the time manually. Remove the check for Set date and time
automatically, then enter the correct date and time. Press Save when
done.>>Select Time Zone, then select your closest region on the map, and
refine it by choosing the city you are in, or the city closest to we, from the
list below.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Steps to connect Bluetooth speaker-

1. Put the speaker in pairing mode.

2. Switch on Bluetooth on mobile phone.

3. Wait for the phone to connect.

4. Connect and Play music.

What according to you makes you a
good candidate for customer service or technical support job?

“I decided to go into technical support because I’ve been
fascinated by technology all my life, and I also love working with people. I
want to use my technical know-how to directly solve issues customers are having.
I want to be the person that makes life easier and more enjoyable for folks
who’ve run into a problem.”

On a scale of 1 - 5 please rate your fluency in
spoken English

4