Subject: Tech Support Candidate - Anil Kumar
From: Anil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 03:06:45 -0400

Tech Support
Test

Name

Anil
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9871655921

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Hardware - Basic
Troubleshooting, software installation, cabling

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Releon resources

Technical support
engineer

30/June/2022

14800

Previous Employer 1

TRB technology

Technical
support

5/March/2021

12000

Previous Employer 2

NA

NA

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will check the the error and find on google and
we can also check the site is not block or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on
blutooth and then click on blutooth name and pair with other blutooth
device

What according to you makes you a good candidate
for customer service or technical support job?

Clear
voice and good skills.

On a scale of 1 - 5 please rate your
fluency in spoken English

3