Subject: Tech Support Candidate - Harish Chandra Basnett
From: Harish Chandra Basnett <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 02:58:26 -0400

Tech Support
Test

Name

Harish
Chandra Basnett

E-mail

[email-masked]

Phone Number

(+91) 7348982352

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

I will stay near the office
once job is confirmed

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wells fargo

Technical Operations associate

30/04/2022

58000

Previous Employer 1

Unisys

Service desk analyst level 2k

25/10/2019

42000

Previous Employer 2

Amazon

Risk analyst

12/12/2019

32000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check if the  the website is  spelled
correctly

Check internet connection and fix it .

Else Try to clear cache and cookies and try again

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Switch on the Bluetooth speaker.

Make sure it has sufficient charge.

Then, on the mobile phone, switch on the bluetooth and  search for available
bluetooth devices and connect to the corresponding speaker name.

What according to you makes you a good candidate
for customer service or technical support job?

1. Good
listener .

2.One who  can put himself/herself in customer's shoes and understand the
problem.

2. One who have patience and is diligent .

3. One who is polite and had good communication skills .

4 .one who is eager to learn and improve his knowledge

On a scale of 1 - 5
please rate your fluency in spoken English

4