Subject: Tech Support Candidate - Hritika Srivastava
From: Hritika Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 02:54:35 -0400

Tech Support
Test

Name

Hritika
Srivastava

E-mail

[email-masked]

Phone Number

(878) 7265098

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Varanasi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sopra Steria India

Junior Engineer

Currently
working

26000

Previous Employer 1

SBI Life Insurance

Business
Development Executive

05-10-2021

24000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1- Open a new tab in the browser and check
whether I can load this website in new tab or not.

2 -  If not able to open the website on the browser with previous step, will
open a new browser and will try to visit the website (www.ndtv.com) there.

3. If second step not worked, then will try to open any new website on the
browser to check whether it's browser which is not working properly, or the
website link provided to me is incorrect?

4. If the browser does not work, then will clear out history, cache memory and
cookies to make it work as sometimes these things cause problem to browsers.

Steps to clear history and cookies are mentioned below -

1. Go to the menu button to open the menu panel

2. Click on History tab and then on Clear Recent History tab.

3. In Time Range tab, click on the drop down menu and select Everything

4. Below the drop-down menu, select both Cookies and Cache to make them clear as
well.

5. Click Ok.

5.Hopefully, now I will be able to visit the website
(www.ndtv.com).

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Switch
on the Bluetooth Speaker

2. Now open your mobile phone, according to settings available in your phone
(Slide down from top of the screen or go to settings directly) tap on Bluetooth
option to switch it on.

3. After switching on Bluetooth in Mobile phone, tap Pair new device if the
device name is available on your phone screen to connect. If not available then
click on "Available Devices" or Tap on Refresh button.

4. Now, tap on the speaker name you want your mobile phone to get connect
with.

5. Now your mobile phone is connected with the Bluetooth Speaker.

What
according to you makes you a good candidate for customer service or technical
support job?

1. Good and Convincing communication skills are
the most pertinent ones to be a good candidate for Customer Service or Technical
Support Role and I believe that I am good at communicating and making people
convinced with my words, to support my statement during my work as Business
Development Executive I convinced many customers and business partners to work
and grow with the company.

2. Listening to the customers is a key quality for the role mentioned above and
I am quite confident with my listening skills.

3. Analyzing and then providing solutions is one of my skills.

4. Patience to deal with queries is must to have to be perfect for this role and
I have this skill as well as I have worked as Business Development Executive so
it was my regular job to have patience and listen to customers and then provide
product and services according to their choices.

5. Technological Knowledge will be a key advantage for this role and being a
Computer Applications Graduate, I have technological skills to make myself
suitable for this role.

On a scale of 1 - 5 please rate your
fluency in spoken English

5