Subject: Tech Support Candidate - Mantsha Parveen
From: Mantsha Parveen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 02:51:54 -0400

Tech Support
Test

Name

Mantsha
Parveen

E-mail

[email-masked]

Phone Number

(91) 7238968438

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers
& Audio
VoIP

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Adharshila power corporation

MIS executive

Present

18k

Previous Employer 1

Global automation

Engineer

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Firstly we can open network
& internet setting click afterthat change connection properties click &
wifi click here network & sharing center after that wifi network click so
there we can found page where we can click properties than click internet
protocol properties click than use DNS server put preferred &
alternate.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

.Touch & hold bluetooth

.tap pair new device if u don't find pair new device check under available
device or tap more refresh

.Tap the name of the bluetooth device you want to pair with your device.

.Follow any on screen instructions.

What according to you makes you a good candidate
for customer service or technical support job?

I decided
to go technical support because I have been fascinated by technology all my life
also love working with people. I want to use technical know how to directly
solve issue customers are having.

On a scale of 1 - 5
please rate your fluency in spoken English

3