Subject: Tech Support Candidate - Rajat Rathore
From: Rajat Rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 02:22:29 -0400

Tech Support
Test

Name

Rajat
Rathore

E-mail

[email-masked]

Phone Number

(91) 8851688985

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teams computers Pvt Ltd

Team lead

18-june-22

28000

Previous Employer 1

Impact infotech

Technical
support L2

25-dec-21

24000

Previous Employer 2

Pinga solutions

Technical
support L1

15-oct-2021

18000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Sometimes
inconsistency with your DNS can cause such errors. To eliminate it switch to
Google Public DNS.

How to change or configure to Google DNS?

Run the command ncpa.cpl

In Network Connections select Properties of your current network by
Right-clicking.

Choose Internet Protocol Version 4 (TCP/IPv4)

Choose Use the following DNS server addresses and modify them with the following
values

8.8.8.8

8.8.4.4

Similarly, Choose Internet Protocol Version 6 (TCP/IPv6) and change the DNS
as

2001:4860:4860::8888

2001:4860:4860::8844

Restart your network and check. Hope it works :)

If Site can’t be reached error shows :-

This is mainly due to 3 reasons, your internet is not working, the website is
not working, or the website has been blocked by your isp. Let's troubleshoot
this step by step:

Internet not working: the best way to check this is from that little
wifi/network icon in the right hand side in the taskbar. If your internet is not
working, there will be a yellow triangle on that icon. You can try restarting
you router and then trying again or just wait for the internet to work again. If
it takes a long time, try contacting your ISP’s customer support and filing a
complaint.

Website blocked by ISP: Sometime websites are blocked by ISPs, due to them being
banned by the authorities. There are ways to bypass this barrier by using
proxies and VPNs. Just download and setup a VPN. You can get trials of some for
free. Just google it. Keep one thing in mind that some websites are banned in a
lot of countries, making them much more difficult to access.

Website not working : If your internet is working and you still cannot connect,
even after using a VPN then most probably the website is down, maybe for
maintenance or some other reason. All you can do now is wait for it to be back
online soon.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

the process of connecting a Bluetooth speaker
to an Android device only needs to happen one time. Once a Bluetooth speaker is
successfully paired to your device, it should automatically connect each time it
is powered on.

1:- Open the Settings app.

2:- Navigate to Connected devices, and turn on the Bluetooth toggle switch, if
it's not enabled.

3:- Select Bluetooth to view the options.

Select Pair new device to place the Bluetooth device in pairing mode.

Look for the Bluetooth speaker's name on the list. Be patient as it may take a
moment to show up.

Note:- Make sure the Bluetooth speaker is in pairing mode during this time.

4:-Select the speaker's name to connect to it. It takes a few seconds for the
devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate
for customer service or technical support job?

For me
Good Communication and interpersonal skills, customer focus, approach and
engage, be polite and a good listener can makes me a good candidate for
technical support job roles.

On a scale of 1 - 5 please rate your
fluency in spoken English

4