Subject: Fw: Tech Support Candidate - ZUBAIR UL ISLAM
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 22 Jun 2022 05:56:56 +0000

interview
________________________________
From: ZUBAIR UL ISLAM <[email-masked]>
Sent: Wednesday, June 22, 2022 10:59 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - ZUBAIR UL ISLAM

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    ZUBAIR UL ISLAM
E-mail  [email-masked]
Phone Number    (91) 7780959690
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Udhyog Marg, Noida Sector Fifteen Metro Station, Sector 2, Noida, Uttar Pradesh
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     M/S PROFESSIONAL COMPUTERS      TEACHER 31 DEC 2021     15000
Previous Employer 2
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will be checking another DNS first on the next tab if that works I will clear my browsing history and check if the problem still persists I will look after the cookie and cache.

i will also try to use IP address instead of DNS to check if the site is actually down or the problem is on my end.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      the first and foremost thing one needs to do is turn on Bluetooth from both the Devices.

now, on the Bluetooth page, we will be looking after the available devices and we have to select the one to which we need to connect.

now after selection, there will be a pairing popup message after giving consent we will be able to use the Device.
What according to you makes you a good candidate for customer service or technical support job? I have done my Engineering in Computer Science and have always worked on Network Devices and also did my Internship in Internet of Things where we used to deal with sensors, Actuators, etc. I have also taught Computer Networks for 13 months at a Computer Institute. From the job description, I noticed that you are looking for someone who is good with communications as well as technical skills, which is why I am a perfect fit for this job role
On a scale of 1 - 5 please rate your fluency in spoken English  5