Subject: Fw: Tech Support Candidate - Pratima yadav
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 22 Jun 2022 05:54:15 +0000

no
________________________________
From: Pratima yadav <[email-masked]>
Sent: Wednesday, June 22, 2022 11:13 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Pratima yadav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Pratima yadav
E-mail  [email-masked]
Phone Number    (91) 7905557365
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gorakhpur
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Well firstly I will check if the website URL is correct or not.
If it is correct, then I may reload the page for the confirmation of the error. If still the error appears then I may try another browser to open the same website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      STEP 1: Open the Bluetooth of both the devices.
STEP 2: Search for the speakers name in your phone, if found tap to pair, else refresh the available device option in the phone.
STEP 3: Will get a pairing  notification for asking permission to get paired.
STEP 4: Allow the permission notification. Hence get connected
What according to you makes you a good candidate for customer service or technical support job? A candidate must have a basics of technical knowledge,  atleast aware of some technical words.
Should have the sufficient knowledge of English language to spot and understand the technical fault.

The must be polite and confident enough to express himself/ herself.
On a scale of 1 - 5 please rate your fluency in spoken English  4