Subject: Tech Support Candidate - ZUBAIR UL ISLAM
From: ZUBAIR UL ISLAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 01:29:08 -0400

Tech Support
Test

Name

ZUBAIR UL
ISLAM

E-mail

[email-masked]

Phone Number

(91) 7780959690

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Udhyog Marg, Noida Sector
Fifteen Metro Station, Sector 2, Noida, Uttar Pradesh

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

M/S PROFESSIONAL COMPUTERS

TEACHER

31 DEC 2021

15000

Previous Employer 2

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will be checking another DNS first on the next
tab if that works I will clear my browsing history and check if the problem
still persists I will look after the cookie and cache.

i will also try to use IP address instead of DNS to check if the site is
actually down or the problem is on my end.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

the first
and foremost thing one needs to do is turn on Bluetooth from both the
Devices.

now, on the Bluetooth page, we will be looking after the available devices and
we have to select the one to which we need to connect.

now after selection, there will be a pairing popup message after giving consent
we will be able to use the Device.

What according to
you makes you a good candidate for customer service or technical support
job?

I have done my Engineering in Computer Science and have always
worked on Network Devices and also did my Internship in Internet of Things where
we used to deal with sensors, Actuators, etc. I have also taught Computer
Networks for 13 months at a Computer Institute. From the job description, I
noticed that you are looking for someone who is good with communications as well
as technical skills, which is why I am a perfect fit for this job
role

On a scale of 1 - 5 please rate your fluency in
spoken English

5