Subject: Tech Support Candidate - Mohd Danish Khan
From: Mohd Danish Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 17:08:42 -0400

Tech Support
Test

Name

Mohd Danish
Khan

E-mail

[email-masked]

Phone Number

(+91) 8934992963

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Mamura sector 66

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cogent E services

CSA

May 2022

20K

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Check Your Connection (and
Other Sites) First, let's get the obvious out of the way: are you connected to
the internet?

See if the Problem Is on your end or theirs, down for every one or just me.

Browse a Cached Version of the Page.

Disable Add-Ons and Other Interfering Software.

Narrow Down the Problem.

Fix Your DNS.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

If you are using an Android device, go to
settings and find the drop-down menu called “Pair New Devices”. From here,
you should see the name of your speaker listed under a menu titled “Available
devices”. All you have to do is select the speaker, and you should have a
choice to either pair or cancel. Press pair.

What according to
you makes you a good candidate for customer service or technical support
job?

Its all about your attitude in addition to your academic
qualification, like you should be soft spoken, good listener, problem solver,
helpful, team builder and know how to engage the people well.

On a scale of 1 - 5 please rate your fluency in
spoken English

4