Subject: Tech Support Candidate - Amit Verma
From: Amit Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 08:33:44 -0400

Tech Support
Test

Name

Amit
Verma

E-mail

[email-masked]

Phone Number

(91) 9910789281

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

BURARI DELHI
110084

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Pacific BPO

IT SUPPORT EXECUTIVE

NA

23,000

Previous
Employer 1

R1rcm

IT SUPPORT EXECUTIVE

30/09/2020

16,666

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check URL if it is correct then I'll
refresh the page 2-3 times if it doesn't work I'll restart the browser if it
still not working then I will check internet if there is no problem with
internet then I'll delete cockies then I will try again if is it is still not
working then there must be server problem or it will be possible that website is
down.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First on Bluetooth speaker > on phone
Bluetooth settings > find the name of your speaker > pair the Bluetooth
speaker with phone > connect the speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

I have experience in related field. And I know the environment
of job and how to handle the pressure during the job.

On a scale of 1 - 5
please rate your fluency in spoken English

4