Subject: Tech Support Candidate - Abhishek Singh
From: Abhishek Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 07:59:20 -0400

Tech Support
Test

Name

Abhishek
Singh

E-mail

[email-masked]

Phone Number

(+91) 7007284440

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida sector 22

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
SAAS,

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ginger Webs

Executive

working

25000

Previous
Employer 1

Lido Learning

Executive

30 Nov 2021

33000

Previous Employer 2

Axis Bank

Executive

30 Sep 2020

13000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1: Check the internet connect

2: Check if the Website is Down for Everybody or Just Me.

3: See if the Problem Is on Your End or Theirs.

downforeveryoneorjustme.com

4: Browse a Cached Version of the Page.

5: Disable Add-Ins and Other Interfering Software.

6: Narrow Down the Problem

7: Fix the DNS.

8: Clear the browser's history and cache/cookies.

9: Try a different web browser.

10: Restart computer/device.

11: Log out and log back in to the account.

12: Restart internet network.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1: Swipe down from the top of the screen.

2: Touch and hold Bluetooth .

3: Tap Pair new device. If you don't find Pair new device, check under
"Available devices" or tap More. Refresh.

4:Tap the name of the Bluetooth device you want to pair with your device.

5: Follow any on-screen instructions.

And the speaker will be connected with the mobile phone

What according to
you makes you a good candidate for customer service or technical support
job?

For customer service: Self control, Willing to help, Patience,
Commitment, Emotional stability, Empathy, Adaptable, Communication skills.

For tech support: I have what it takes to fill the requirements of this job -
solve customer problems using my excellent customer service skills.

On a
scale of 1 - 5 please rate your fluency in spoken English

4