Subject: Fw: Tech Support Candidate - Chitransh Gupta
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 21 Jun 2022 10:31:53 +0000

no
________________________________
From: Chitransh Gupta <[email-masked]>
Sent: Monday, June 20, 2022 5:17 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Chitransh Gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Chitransh Gupta
E-mail  [email-masked]
Phone Number    (91) 8417000100
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
citrix
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Remote Desktop Support Analyst  currently working       22000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will try to clear cache and cookies and then will try to  flush dns from cmd window. I will also try to try with another browser. If all the above doesn't help I will reach out to ndtv support.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- switch on bluetooth in speaker and mobile.
2- Search for device in mobile.
3- connect when device found.
What according to you makes you a good candidate for customer service or technical support job? As I have extensive experience in technical support with various troubleshooting steps so I think I can resolve problem more quickly and efficiently. Also i am good at empathizing user when they are furious with their problems occurring repeatedly.
On a scale of 1 - 5 please rate your fluency in spoken English  5