Subject: Fw: Tech Support Candidate - Saurav Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 21 Jun 2022 10:31:03 +0000

no
________________________________
From: Saurav Kumar <[email-masked]>
Sent: Monday, June 20, 2022 5:41 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Saurav Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Saurav Kumar
E-mail  [email-masked]
Phone Number    (+91) 7217752283
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      New Ashok Nagar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
MSCE
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Amity Software System ltd       Windows System Administrator    working 32000
Previous Employer 1     Unyaur marketing pvt ltd        IT Support      18 may 2019     18000
Previous Employer 2     Xalta food & beverages  IT Support      20 March 2018   11500
In your past experience you have (select all that applies)      Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all Open a new tab and check to see if you can load another website like google.com
If you can,t open another site then check your net connection go to run and type cmd then type ping 8.8.8.8 if ping is ok( then clear ur browser history & cookied & cache. After clear history  check again. if runing is ok if not so www.ndtv.com blocking from  Firewall) . if ping is not ok then chek Your Network cable . may be Internet is down .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all on  Bluetooth  in Your Speaker .
then open bluetooth in your phone
then search Device name then then click on your Device name .
now you are connected to speaker.
What according to you makes you a good candidate for customer service or technical support job? Sorry i don't know.
On a scale of 1 - 5 please rate your fluency in spoken English  3