Subject: Fw: Tech Support Candidate - Shivanshu Mishra
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 21 Jun 2022 10:30:41 +0000

no
________________________________
From: Shivanshu Mishra <[email-masked]>
Sent: Monday, June 20, 2022 5:50 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shivanshu Mishra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shivanshu Mishra
E-mail  [email-masked]
Phone Number    (+91) 7355902147
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Saket new delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperformance Technical Support executive     31 dec 2021     25000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all i will check whether the problem is on my end or there end. Then i will.narrow down the probelm in order to make sure that it gets resolved. I will check if the system is connected to the internet or not or on the basis of the error i will take the text steps.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all i will turn on bluetooth in my phone and then press the pair button of the speaker and will long press it, once it starts blinking i will go in settings of the phone and tap on the name of the speaker and select pair option once prompted.
What according to you makes you a good candidate for customer service or technical support job? As i have experience of technical support and i used to assist the customers from all over the world with the basic troubleshootinh steps and installation and download issues i am a better candidate to opt for
On a scale of 1 - 5 please rate your fluency in spoken English  4