Subject: Fw: Tech Support Candidate - Shivanshu Mishra
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 21 Jun 2022 10:30:34 +0000

no
________________________________
From: Shivanshu Mishra <[email-masked]>
Sent: Monday, June 20, 2022 6:06 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shivanshu Mishra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shivanshu Mishra
E-mail  [email-masked]
Phone Number    (+91) 7355902147
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      New Ashok nagar
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperformance Technical support executive     31 Dec  25000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, I will ensure that my device is connected to the internet. Then I will check if the website is down for some reason. Once these checks are done I will try restarting the device.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all, I will turn on the Bluetooth on my phone. After that I will turn on the speaker, once it is on I will long-press the pair button, Then I will go to the Bluetooth setting and then tap on the speaker name and click on pair once prompted for pairing.
What according to you makes you a good candidate for customer service or technical support job? As I have experience as a technical support executive, I have assisted customers from all over the world with difficulties they were facing with the application or while installing or downloading it. I can be an excellent candidate to opt for.
On a scale of 1 - 5 please rate your fluency in spoken English  4