Subject: Fw: Tech Support Candidate - Jeevan NA
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 21 Jun 2022 10:29:18 +0000

doubt but interview
________________________________
From: Jeevan NA <[email-masked]>
Sent: Monday, June 20, 2022 9:15 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Jeevan NA

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Jeevan NA
E-mail  [email-masked]
Phone Number    (+91) 7404141691
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Karnal
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro Limited   Telecom Eng./Administrator      NA      25000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, I will try to check the error type i.e. whether it is a site error or an error caused at my end(machine). (We cannot do anything if it is related to the site)
Will check the internet connectivity and connect the system to the internet if its not connected.
Will try to clear the cache.
Lastly, can try to restart the device itself.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open the bluetooth(from both ends).
Search the device (BT speaker) on mobile.
Connect to the device.
What according to you makes you a good candidate for customer service or technical support job? 1. Experience of working with domestic and international clients of over 3 years.
2. Effective communication skills.
3. Patience to listen customer.
4. Quick learner
5. Good sense of humor.
On a scale of 1 - 5 please rate your fluency in spoken English  4