Subject: Fw: Tech Support Candidate - SOUVIK BISWAS
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 21 Jun 2022 10:28:10 +0000

no
________________________________
From: SOUVIK BISWAS <[email-masked]>
Sent: Tuesday, June 21, 2022 12:39 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - SOUVIK BISWAS

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    SOUVIK BISWAS
E-mail  [email-masked]
Phone Number    (+91) 7278920221
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      KOLKATA, WEST BENGAL
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Znome Solutions Sr. Call Centre executive       March 2020      24660
Previous Employer 1     Spectrum Linxys Sr. CCE April 2015      16210
Previous Employer 2     Saps XL Technologies Pvt. Ltd.  TSR     February 2015   12000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all,I will check the internet connections if it is working properly whether it's wireless connection or wired.Then I will check the Router lights if everything goes fine or not.Then I will go the check other browsers if that is working fine or not.Incase other browsers are not working also then will check from the diagnostic steps for the network issues from the settings or from the bottom right side corner of the screen where the wireless signal shows.these are the steps normally I use to check for troubleshooting.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Phone setting,connection,bluetooth option turn on,connect with the Bluetooth device shows on the screen.
What according to you makes you a good candidate for customer service or technical support job? Troubleshooting,fix the Issues of the customer,having patience, politeness with the customer,active listening, probing, connect with the customers while interacting.
On a scale of 1 - 5 please rate your fluency in spoken English  3