Subject: Fw: Tech Support Candidate - Shivam Sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 21 Jun 2022 10:27:26 +0000

no
________________________________
From: Shivam Sharma <[email-masked]>
Sent: Tuesday, June 21, 2022 10:59 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shivam Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shivam Sharma
E-mail  [email-masked]
Phone Number    (91) 9027099753
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Globiva Associate       10/12/2020      16500
Previous Employer 1     Allianz Assistant Coordinator   01/11/2021      23400
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I'll check my internet connectivity and speed and if it seems to work, I'll try to clear cache and cookies and if it doesn't work then I'll try to open the website on other browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      We need to swipe down from the top of the screen and make sure that bluetooth is turned on then we touch and hold Bluetooth.
We'll see a list of paired devices, tap a paired but unconnected device. When the phone and the Bluetooth devices are connected, the device shows as Connected and if we want to pair a new device we can simply choose the device from the "pair a new device list".
What according to you makes you a good candidate for customer service or technical support job? I think it is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. Second I think is education, though it is very important to some that you finished at least a diploma in technology.
On a scale of 1 - 5 please rate your fluency in spoken English  4