Subject: Fw: Tech Support Candidate - Adarsh Raj
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 21 Jun 2022 10:23:27 +0000

interview
________________________________
From: Adarsh Raj <[email-masked]>
Sent: Tuesday, June 21, 2022 11:14 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Adarsh Raj

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Adarsh Raj
E-mail  [email-masked]
Phone Number    (+91) 7073108906
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      JAMSHEDPUR
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Na
Previous Employer 1     Venture Skill India Pvt Ltd     Vocational Coordinator  May, 2022       25000
Previous Employer 2     Na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly i will check what error is showing on the browser screen then i will take steps accordingly.
If the error shows site or url doesn't exist then i will check with the typo and correct it if there's error and the site will open.
If the error shows no internet then i will try restarting my router or internet connection and after the network connection is established the site with no typing mistake will surely open.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch on the speaker
2. Switch on the Bluetooth on your mobile phone.
3. Open the Bluetooth settings on mobile phone and scan for available Bluetooth devices.
4. When the name of your Bluetooth speaker shows on ur mobile screen select it and pair with it.
5. After pairing the Bluetooth speaker will connect from ur mobile phone and you are ready to go.
What according to you makes you a good candidate for customer service or technical support job? I have always been very interested in technology, and I enjoy working with people and team. As i have a technical background i m confident about this job role and likely i can help in troubleshooting customer's issues. Therefore, I find myself a good candidate for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English  4