Subject: Fw: Tech Support Candidate - Sangeeta Kaur
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 21 Jun 2022 10:20:48 +0000

no
________________________________
From: Sangeeta Kaur <[email-masked]>
Sent: Tuesday, June 21, 2022 11:41 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sangeeta Kaur

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sangeeta Kaur
E-mail  [email-masked]
Phone Number    (+91) 9717289740
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
VoIP
Technical support Engineer of MS Teams
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix Pvt Ltd      Technical support Engineer      Working         55 K
Previous Employer 1     Accenture Pvt Ltd       Technical support Engineer      30 June 2019    35 K
Previous Employer 2     I energizer     Service desk agent      5 Fabruary 2016 22600
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1 - Re start the computer.  2 - Check the internet connection is working or not. 3 - Check if the Website is Down for Everybody or for the one user.
4.Try clearing Firefox's cookies and cache.
5 - after clearing - Restart the device and it will start working.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps to connect Bluetooth speaker.
Put the speaker in pairing mode.
Switch on Bluetooth on mobile phone.
Search for the Speaker Bluetooth device name and click on that for pairing.
Wait for the phone to connect.
Connect and Play music.
What according to you makes you a good candidate for customer service or technical support job? 1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.
5 - Customer service skill
6 - Technical skill and knowledge.
7 - Comunication skill
8 - Providing resolution to the customer.
9 - Focusing on resolution more instead of issue.
10 -  professional call and email handling skill.

The candidate has a passion for technical support
The candidate comes off as honest and sincere
The candidate understands the bigger purpose of technical support.
On a scale of 1 - 5 please rate your fluency in spoken English  5