Subject: Fw: Tech Support Candidate - Nitesh Singh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 21 Jun 2022 10:20:25 +0000

no
________________________________
From: Nitesh Singh <[email-masked]>
Sent: Tuesday, June 21, 2022 11:46 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Nitesh Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Nitesh Singh
E-mail  [email-masked]
Phone Number    (9990231453) 9990231453
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Sector-55 Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hcl technologies        Senior Specialist       july    51,200
Previous Employer 1     Star Technical Services Desktop Support Engineer                42000
Previous Employer 2     Itess Technologies      Desktop Support Engineer                32000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Many basic problems can be solved simply by restarting your device, some steps are-

1- Make Sure the Internet Connection Works
2- Check if the Website is Down for Everybody or Just Me
3- Browse a Cached Version of the Page
4-Disable Add-Ons and Other Interfering Software.
5- Check Your System Date/Time.
6- Clear Browser Cache.
7-nUse a VPN Service
8- Try a different web browser
9- Disable browser extensions.
10- Scan for malware.
11- Restart internet network.
12- Restart My Device
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1-Swipe down from the top of the screen.
2-Touch and hold Bluetooth .
T3-ap Pair new device. If you don't find Pair new 4-device, check under "Available devices" or tap More. Refresh.
5-Tap the name of the Bluetooth device you want to pair with your device.
5-Follow any on-screen instructions.
6-Connect and Play music.
What according to you makes you a good candidate for customer service or technical support job? Quick  response , Good Communication and interpersonal skills, customer focus, approach and engage, be polite and a good listener.  problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English  4